What is iD's return policy?
iD by Landau Return Policy and Instructions
Any unworn, unembellished, unaltered, unwashed garments if returned within 30 days of invoice date. Merchandise must be returned in re-sellable condition to receive credit.
Defective garments may be returned within 30 days. Clearly mark the defective area. By law, the garments must be washed before returning. Credit will be issued only after our Quality Control Department has inspected and determined that the garment was defective at the time of manufacturing.
Any discrepancy in a shipment should be reported to iD by Landau within 10 days of receipt of the shipment. Items not ordered, wrong style, size, color etc.
Return Authorization is required:
To obtain a RA#, phone, fax or write to:
Customer Returns Department
iD by Landau
PO Box 516
Olive Branch, MS 38654
Phone: 866-608-4343 option # 4
The RA# must appear on the outside of all cartons or packages or it will be refused by our receiving department. Return package via UPS ground or FedEx ground (do not return collect). Use shipping address as directed on Return Authorization.